CUSTOMER POLICIES

Effective Date / Last Updated: May 5, 2026

Cancellation Policy

We understand that plans can change. You may request to cancel your order and receive a full refund if the request is made within 24 hours of purchase.‍

Once your order has been sent to our printing partner for production and printing has begun, cancellations may incur a fee of up to 50% of the order amount to cover production costs.

After an order ships, it cannot be canceled.

  • To request cancellation, please email us from our Contact Page with your order number as soon as possible.

  • We will review your request and respond promptly.

Please refer to our Returns & Refunds Policy for issues with received items (e.g., damage or defects).

We appreciate your understanding, as each item is custom printed to order. If you have any questions, feel free to contact us before placing your order.

Returns & Refunds Policy

All items in our shop are custom printed to order using high-quality materials from our fulfillment partner. Because each piece is made specifically for you, we do not accept returns or refunds for change of mind, incorrect sizing, or personal preference.

We gladly address quality issues:

  • If your order arrives damaged, defective (e.g., printing errors, color inaccuracies due to production, or material flaws), or is affected by shipping damage, please email us from our Contact Page within 30 days of delivery.

  • Visit our Contact Page and email us with your order number and clear photos showing the issue from multiple angles.

  • We will review the details and work directly with our fulfillment center to arrange a resolution. This may include:

    • A free reprint or replacement

    • A partial or full refund

    • Store credit toward a future purchase

Once we receive and verify your report, we’ll respond within 1–3 business days with next steps. Please note that minor variations in color due to monitor settings or slight cropping differences inherent to the print process are not considered defects.

Important notes:

  • Returns are only accepted in cases of verified manufacturing or shipping defects.

  • We cannot guarantee a specific resolution in advance, but we are committed to your satisfaction.

  • Refunds (when issued) will be processed to the original payment method within 10 business days after approval.

  • For canceled orders before production, please see our separate Cancellation Policy.

We appreciate your understanding—our goal is to deliver beautiful, lasting prints of your chosen artwork. If you have questions about a product before ordering, feel free to reach out.

Shipping Policy

We partner with a professional photo lab to produce and ship your custom photo prints directly to you.

Shipping Destinations: We currently ship to addresses in the United States and Canada only.

Processing Time: Orders are processed and sent to production within 1–3 business days after payment is received. Larger or specialty items (such as metal or acrylic wall art) may require additional production time. During busy periods, processing can take longer.

Shipping Time: Once your order leaves the print lab, shipping typically takes 3–7 business days within the continental USA via USPS or UPS.

Total Estimated Delivery: Please allow 7–14 business days from the date of purchase for most domestic orders to arrive. You will receive a shipping confirmation email with tracking information once your order ships.

Important Notes

  • All shipping times are estimates and not guaranteed. Delays can occur due to carrier issues, weather, or high order volume.

  • Orders are shipped white-label (no branding from our shop on the outer packaging).

  • We cannot guarantee delivery by a specific date. If you need your order by a certain time, please contact us before purchasing.

  • For questions about your order status, please email us from our Contact Page with your order number.

We appreciate your patience—each item is custom-printed with care to ensure the highest quality.